Terms of service


As a member of Shopify Inc. we oblige to their standard issue guidelines regarding Terms of Service, Privacy Policy and Return Policy. If you wish to read more in detail, just click each individual section.

In the meantime, here are some of the things you might want to know before shopping.


We try our hardest to keep the website and web shop up and running and fully functional at all times. Furthermore it is to be expected that all products shown as available is actually in stock when you place your order. However errors may occur and if we are not able to fulfil your order, a member of our staff will contact you as soon as possible.  

Use of personal data

The data and information you submit upon placing an order at LOOW will only be used to ensure the fulfilment of said order. LOOW does not share any personal information with third party cooperation's. If you wish to know more about our about our privacy policy, feel free to contact us

Payment & delivery

We accept payment by PayPal, Dankort, MobilePay, Visa, Maestro and MasterCard.

No fee is imposed on private purchases.

The amount is not charged until the entire order is fulfilled and shipped.

Prices are stated in DKK (Danish Kroner) during check out. No shipping fee is added.

Your order is going to be delivered at your door in 1 - 5 workdays. Our couriers include GLS, PostNord, DPD and UPS

Exchanges, returns & refunds

You can return your order within 30 days of delivery for any reason. Upon returning an unwanted garment, please specify whether you want to exchange it to another LOOW product or get a refund. Use this form to initiate a return.  

Return and exchange is free of charge.



For any press contact, inquiries, media kit or mentions about LOOW go to this page


We are happy to receive any feedback about our service and products in order to improve. If you have any reason to complain, please send us an email right here or call us at +45 31625331 for urgent matters. We aim to respond to you and solve any issue as soon as possible.